Effective Date: 22/4/2026
1. Introduction
This Refund & Cancellation Policy outlines the terms under which users of Utulu may cancel services and request refunds. By subscribing to or using our services, you agree to this policy.
2. Nature of Services
[Your Platform Name] provides digital educational services (online classes, sessions, and subscriptions). Due to the nature of these services, refunds are subject to specific conditions outlined below.
3. Subscription Cancellation
3.1 Before Service Start
- Users may cancel their subscription before the first scheduled session.
- In this case, a full refund may be issued upon request.
3.2 After Service Start
- Once the first session has been attended or accessed, the subscription is considered partially used.
- Refunds will be prorated based on unused sessions, if applicable.
4. Session-Based Refunds
- If a student misses a scheduled session without prior notice, the session may be considered used and non-refundable.
- If cancellation is made within the allowed notice period (e.g., 12–24 hours before the session), the session may be rescheduled without extra charge.
5. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Change of mind after service has started without valid reason
- Failure to attend scheduled sessions without prior notice
- Technical issues on the user’s side (e.g., poor internet connection, device problems)
- Violation of platform terms and policies
6. Exceptional Cases
Refunds or credits may be granted in special situations, including:
- Technical issues from our side that prevent service delivery
- Instructor absence or failure to conduct sessions
- Duplicate payments or billing errors
Such cases will be reviewed individually.
7. Refund Process
- Refund requests must be submitted via: [Your Contact Email]
- Include account details and reason for the request
- Approved refunds will be processed within [7–14 business days]
- Refunds will be issued using the original payment method, where possible
8. Payment Gateway Fees
- Any transaction or processing fees charged by payment providers may be non-refundable, unless required by law.
9. Cancellation by Platform
We reserve the right to suspend or cancel subscriptions in case of:
- Violation of terms and conditions
- Misuse of the platform
In such cases, refunds may or may not be issued at our discretion.
10. Changes to This Policy
We may update this policy at any time. Changes will be posted with a revised effective date.
11. Contact Us
For any questions or refund requests:
Email: info@utluq.com
Phone: +44 7453 419214
+20 11 05096934
Utluq